2. Kinds of Personal and Health Information Collected
We only collect personal and health information that is reasonably necessary for us to provide you with the services you have requested, enhance your use of the Website and to enable us to provide the services on the Website. The type of personal information we may collect from you includes personal information, such as your full name, email address, post code, credit card details, provider numbers (for healthcare professionals only) and details about your education. The type of health information we collect is the due date or date of birth of your child.
When providing your personal information to us, some information may be identified as mandatory or voluntary. If you do not provide the mandatory data, we may not be able to effectively provide our services to you.
3. Collection of Your Personal Information
In most cases we will collect personal information directly from you. This may take place when you provide us with your personal information through the Website, in person, over the telephone or by completing documents such as an administrative form.
In operating the Website COPE may collect:
The collection of this personal information is required to enable COPE to provide the services to you on the Website, to send you our free e-newsletter called Ready to COPE (RTC) and to ensure the highest quality of service provision. Individuals do not have to supply COPE with their personal or health information, however, if the individual chooses not to do so COPE may be unable to provide the services required or sought.
4. Storage and Security of Your Personal Information
From time to time we may hold personal information in any combination of data storage facilities, cloud computing facilities or paper based files which may be operated or held by us or by third party service providers under a contractual arrangement. We will use all reasonable endeavours to maintain the security of your personal information from unauthorised access, modification, or disclosure. We cannot ensure or warrant that your personal information will always be secure during transmission or protected from unauthorised access during storage, therefore you provide your personal information to us at your own risk. Please contact us immediately if you become aware or have reason to believe there has been any unauthorised use of your personal information in connection with the Website or RTC.
5. Use and Disclosure of Your Personal Information
COPE will use and disclose your personal and health information in order to provide you with the services requested, for you to use the Website and for COPE to provide services that are available on the Website. You hereby consent to COPE:
If you decide that you do not wish to receive information from us please contact us with your request to be removed from our mailing list. We will remove your name within a reasonable period of receipt of notice.
Where practicable we will endeavour to collect, hold, use and disclose personal information for the purposes described above on a de-identified basis.
6. Purpose of Collecting Your Personal and Health information
The purpose of collecting your personal and health information is to
7. Access, Amendment and Deletion of Your Personal Information
We will use all reasonable endeavours to keep your personal information accurate, complete, up-to-date, relevant and not misleading. Please contact us to examine your personal information if required and we will provide a complete list of your personal information within a reasonable period of receipt of your request. You may contact us to amend any of your personal information that is inaccurate, incomplete or out-of-date or request that your personal information be deleted. We will amend or delete your records as requested within a reasonable period of receipt of notice. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. COPE may require identification to be provided before releasing copies of personal information.
If you use a Link to access a third party website, you do so entirely at your own risk. You should always read the applicable privacy policies on the other websites.
10. Mandatory Data Breach Notifications
From 22 February 2018, pursuant to the Privacy Act 1988, we will be required to notify you and the Australian Information Commissioner if we suspect that a data breach (relating to your personal and / or health information) has occurred and there is real risk of serious harm to you as a result of the breach.
11. Applicable Law
12. Contact us
Call: (03) 9376 6321
Centre of Perinatal Excellence
PO Box 122, Flemington 3031
13. Making a Complaint
If you have any concerns about how we manage your personal information, you may write to our Privacy Officer at Centre of Perinatal Excellence, PO Box 122, Flemington 3031. We will reasonably endeavour to provide a response within 30 days of receipt of your complaint.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by writing to the OAIC at GPO Box 5218, Sydney NSW 2001. For further information about the OAIC, please visit www.oaic.gov.au.
Last Updated: 4 October 2017